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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janice Lau

March 19, 2026

5  out of  5
rating by Janice Lau
"Friendly and efficient"
We responded:
"Janice, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Kristopher McArdle’s Team here in our San Francisco office. "
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Parney Albright

March 16, 2026

5  out of  5
rating by Parney Albright
"Personable and professional. Great combo!"
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Joseph Carpenter

February 6, 2026

5  out of  5
rating by Joseph Carpenter
"Charlotte is an absolute Gem and very sweet & helpful I hope I get her anytime I need help! Highly recommend"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kristopher McArdle’s Team here in San Francisco . "
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Alexandra baum

February 5, 2026

5  out of  5
rating by Alexandra baum
"Charlotte was super helpful and made adjustments to my policy easy and efficient!"
We responded:
"Thank you so much for the 5-star rating, Alexandra! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Christopher Taylor

January 16, 2026

5  out of  5
rating by Christopher Taylor
"To much"
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Rick Goldstein

January 16, 2026

5  out of  5
rating by Rick Goldstein
"Charlotte was great!"
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Matthias de Graaf

December 25, 2025

5  out of  5
rating by Matthias de Graaf
"Our rep Bethany Riggin always goes the extra mile to help us out when necessary, great service and support!"
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Greg Ogarrio

December 23, 2025

5  out of  5
rating by Greg Ogarrio
"What impresses me about this firm is their quick and knowledgeable responses to insurance queries, even detailed financial ones: our coverage, our premiums, why costs may be going up and what we can do to bring them down. That relieves a lot of uncertainty and unnecessary stress over such matters. Agent Charlotte Johnson, in particular in this office, deserves kudos for having a "can-do" attitude and disposition when explaining auto and homeowners insurance policies. Hence, a 5-star review, happily given."
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James Salvante

December 3, 2025

5  out of  5
rating by James Salvante
"I’ve been with State Farm for years, and the only reason I stayed with this office is because Charlotte Johnson moved here. She’s the kind of agent you don’t want to lose—knowledgeable, reliable, and always bringing the best attitude to every interaction. Charlotte takes the time to explain everything clearly, makes sure I feel confident in my coverage, and consistently goes above and beyond. She’s truly a great person and an outstanding agent. I couldn’t ask for better support, and I highly recommend her to anyone looking for an insurance agent who genuinely cares."
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Sarah Singleton

October 30, 2025

5  out of  5
rating by Sarah Singleton
"We've worked with Kristopher and his team for several years and the service has always been excellent. They are consistently responsive, attentive, and committed to securing the best solutions tailored to their clients' unique needs."
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Peter Freier

October 11, 2025

5  out of  5
rating by Peter Freier
"Charlotte Johnson was efficient, precise, clear, upbeat, and not at all judgmental about my screw up that required her intervention"
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Martin Yee

October 9, 2025

5  out of  5
rating by Martin Yee
"Their agents are very helpful in person or over the phone. They helped me acquire an auto plan that fits my needs and at an affordable cost. State Farm claims are also very smooth and no hassle. Highly recommended!"
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Heidi Oelman

September 11, 2025

5  out of  5
rating by Heidi Oelman
"Charlotte Johnson reached out to let me know that my family might qualify for a good student discount. She assisted me in getting the discount which is greatly appreciated! She made it easy and I appreciated working with her on it."
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Jan Robinson

September 11, 2025

5  out of  5
rating by Jan Robinson
"Charlotte helped me make a payment for Earthquake Insurance when I was out of the country. She responded to my texts promptly each time I wrote her, and gave me a worry -free vacation. I would deal with her anytime!"
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Mr. Davis

September 9, 2025

5  out of  5
rating by Mr. Davis
"This office always offers prompt service and is proactive in getting me better deals on my insurance. HIGHLY recommend!"
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Abrhim Ali

August 27, 2025

5  out of  5
rating by Abrhim Ali
"I been with them more then 10 years there awesome especially Charlotte Johnson"
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Gesarae Margate

August 26, 2025

5  out of  5
rating by Gesarae Margate
"Charlotte Johnson has been helping me since I signed on with State Farm. I have multiple policies - auto, home, personal articles, and life. She and Thierry always made sure I am well taken care of, even with life’s curve balls. I am happy with my service and will follow her to any agent that is lucky to have her!"
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Randall Burrows

August 4, 2025

5  out of  5
rating by Randall Burrows
"I find service and responsiveness to be excellent on every interaction. Have been with them for decades."
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Melissa Perez

July 21, 2025

5  out of  5
rating by Melissa Perez
"Anytime Charlotte Johnson helps me its quick and easy! She explains everything and is very helpful. Thank you!"
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David

June 30, 2025

5  out of  5
rating by David
"The service I received from Charlotte at Kris McAardle's office was excellent. She was knowledgeable, and had an excellent, friendly attitude. Charlotte was able to quickly accomplish the changes to my account that I needed."
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C F

June 23, 2025

5  out of  5
rating by C F
"Charlotte is always so helpful, efficient and professional. She’s patient with questions and highly competent. Excellent branch. They do their very best here for you! Very fast response time as well. Highly recommended! 10/10"
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Hector

June 13, 2025

5  out of  5
rating by Hector
"Charlotte was helpful, informative, and professional with all my insurance questions and concerns. I was very pleased with my experience. Cheers!"
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Martin Cobarrubiss

May 23, 2025

5  out of  5
rating by Martin Cobarrubiss
"Charlotte Johnson is an exceptional person provides valuable information very friendly, easy to communicate with, I am extremely satisfied with her assistance, I rate her 100% and I would highly recomend her."
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Felicia Cheatham

May 22, 2025

5  out of  5
rating by Felicia Cheatham
"My mom requested a copy of her home insurance policy. Bethany her agent responded right away and emailed it to me (her daughter). I appreciate the quick service as I've been helping my mom more with her affairs. Thank you!"
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Patrick Rinn

May 15, 2025

5  out of  5
rating by Patrick Rinn
"Charlotte Johnson's, as a representative of Kristopher McArdle, her professionalism and customer service skills excellently represent the firm of Kristopher McArdle. I would suggest Charlotte Johnson as a source for understanding any insurance need regarding your current relationship with State Farm Insurance, if Kristopher McArdle is your agent. Thank you. Patrick Rinn"
We responded:
"Good Morning Patrick, Thank you for your amazing review. We are very glad you had an amazing experience with Bethany. Our clients are the reason we are in business. We look forward to working with you in the future. Have a great day."